Groff Lumber Co in Los Ranchos de Albuquerque, NM Closed now

Reviews about Groff Lumber Co

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  July 13, 2019, by Richard Wayne
  Recently I added a courtyard to our home and purchased the timbers, latillas, and gate from Groff. I paid an additional fee to have Groff install the gate once our wall and the gate opening was complete. Scheduling the initial visit for the installer, who was also the "operations Manager" and also the spouse of the General manager, was difficult because he would not return phone calls. After several attempts over several weeks he did answer a call to his cell phone and scheduled a day to install the gate. Weather caused another delay but he finally showed up. He was very unprofessional during his entire time installing the gate. He spent most of his time and attention on phone calls and complained to my wife about another customer that he felt was causing him a problem. Because I was working with the gravel and trying to work around what he was doing I asked him six different times how long did he think he would be. He never answered that question. He was very disorganized, appeared to have difficulty installing the gate and expressed consternation for the hardware that cast serious doubt on whether he had ever installed such a gate. When he finished the installation and left, he did not clean up the mess of papers and wood shavings and left them scattered around the gate. While the gate appeared to be installed correctly he left several screws installed but not completely screwed in and additional holes where screws were attempted but not installed. Groff supplied the original timbers for my home when I built it in 1977 and has always provided quality lumber. The folks I dealt with at the lumber yard, particularly Robert, were always helpful and pleasant to deal with. Unfortunately, the Operations Manager was not. I will not purchase installation of any of Groff's products in the future.